E-Bike Battery Passport
Deleting your account
You can delete your account yourself, at any time, from inside the app or from your browser. Nobody has to approve it and there is no waiting period.
On your phone
- Open the app and sign in.
- Tap Account at the bottom of the screen.
- Scroll to Delete your account and tap Delete my account.
- Type your password, then tap Delete my account permanently.
In a browser
- Sign in and open your account page.
- Choose Delete my account.
- Type your password, then choose Delete my account permanently.
The password is asked for a second time so that somebody who picks up an unlocked phone cannot delete your account with it.
What deleting your account does
- Your sign-in, your name and your email address are deleted.
- The batteries registered to you stop being yours. Each one can be claimed again by whoever holds it.
- The batteries themselves are not deleted. Their history (when they were made, sold, serviced, recalled) stays on the public record, because safety and recall information has to outlive any one owner.
- Records you created keep saying what happened, but stop saying who did it.
This cannot be undone. Signing up again with the same email address creates a new, empty account.
How long it takes
It happens straight away. Your sign-in, your name, your email address and the files you uploaded are removed as part of the same request, and you are signed out. There is no recycle bin and no cooling-off period, which is why you are asked to confirm first.
One thing can stop it
If you are the only administrator of a company account, deleting yours would leave nobody able to manage it. You are told so, and nothing is deleted. Make another member an administrator first, then come back. If you are its only member, deleting your account closes the company account with it, and passports it has already published stay available so that codes already printed on batteries keep working.
Take a copy first, if you want one
Everything held about you can be downloaded as a file before you delete anything, from the same account page in the app or in your browser. Afterwards there is nothing left to export.